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We're Here to Help
Have questions? Our team is her to guide you.
We have received your message and will get back to you as soon as possible. Our team is dedicated to providing the best support and we appreciate your patience.
General Inquiries
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Give us a call
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You’ll fill out a secure intake form (5–10 minutes) directly on our website. A licensed U.S. provider will review your information. If you qualify, your prescription will be sent directly to our partner pharmacy, and your medication will be shipped to your door. If you do not qualify, your card will not be charged.
If you’re not approved through the intake process, your card will not be charged. You’ll see a screen where you can either:
Review your answers and correct any errors.
Or choose to schedule a live $99 telehealth consult for a more personalized review.
No. Most patients qualify through the intake form alone. However, if you prefer to speak directly with a provider, you can book a $99 consult anytime.
Most patients receive a decision within 24–48 hours. If approved, your prescription will be sent to the pharmacy immediately.
Yes. All information is encrypted and stored in HIPAA-compliant systems through our partner platform, PracticeQ. Your privacy and security are always our top priority.
No. Pure Nova Health is a direct-pay model with radically transparent pricing. You pay a flat fee — no insurance needed, no hidden charges.
No. Your card is stored on file, but it is only charged if your provider approves your treatment. If you are denied, your card is never charged.
Any questions?
General FAQ's
Pricing & Payment FAQs
How much does a telehealth consult cost?
A live video consult is a flat $99 fee. This covers a one-on-one visit with a licensed provider. Medications, if prescribed, are billed separately.
Do the prices change as my dose changes?
No. At Pure Nova Health, we believe in transparent pricing. Your treatment cost will not increase as your dose changes. What you see is what you pay.
Do your plans include prescriptions and medications?
Yes. When you are approved, your plan includes:
A provider review.
Prescription if medically appropriate.
Free pharmacy shipping. There are no hidden or additional fees.
How are payments processed?
All payments are securely processed through Stripe. Your payment method is stored securely and only charged if you are approved for treatment (async flow) or upfront for live consults.
Medications & Treatment FAQs
Our network of U.S. licensed providers may prescribe FDA-approved and compounded medications, depending on your health profile and goals. These may include:
GLP-1 medications (Semaglutide, Tirzepatide).
Peptide therapies (BPC-157, CJC-1295, Ipamorelin, NAD+, etc.).
Hormone therapies (Testosterone, HRT, thyroid support).
Supportive medications (appetite suppressants, metabolism boosters).
Note: Compounded medications are prepared for specific patient needs and are not FDA-reviewed for safety or effectiveness. Prescription required. Results may vary.
Compounded medications are created in accredited pharmacies for patients with specific needs or when shortages exist. While they are not FDA-approved, they are commonly prescribed when clinically appropriate.
Your provider will recommend the best treatment plan for you, based on your intake form or consult. You may be offered several options to fit your goals.
For most treatments, labs are not required upfront. For certain therapies (e.g., hormone replacement), labs may be necessary. Your provider will let you know if labs are needed before prescribing.
Once prescribed, your medications are sent directly to our partner pharmacy. The pharmacy ships your medications directly to your door with free shipping.
State & Compliance FAQs
Pure Nova Health is available nationwide. However, due to state-specific restrictions, GLP-1 programs are not available in Arkansas, Louisiana, Mississippi, or New Mexico. We are actively working to expand.
Yes. Every prescription is reviewed by a licensed U.S. medical provider who practices within their scope in the state you reside.
Yes. Pure Nova Health follows all state and federal telehealth regulations. Prescriptions are only issued when medically appropriate, after a provider reviews your information.
Experience & Support FAQs
Pure Nova Health offers ongoing support at no cost. If you have questions, you can reach us by email or book another $99 consult if you want to speak with a provider live.
Most prescriptions are filled and shipped within 3–5 business days after approval. Shipping is always free.
Yes. If you start with async and want a live consult later, you can book one anytime for $99.
Yes. If you start with async and want a live consult later, you can book one anytime for $99.