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Have questions? Our team is here to guide you.

Do not include personal health information here.
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General Inquiries

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Provider Partnerships

How does the intake process work?

You’ll fill out a secure intake form (5–10 minutes) directly on our website. A licensed U.S. provider will review your information. If you qualify, your prescription will be sent directly to our partner pharmacy, and your medication will be shipped to your door. If you do not qualify, your card will not be charged.

What if I'm not approved?

If you’re not approved through the intake process, your card will not be charged. You’ll see a screen where you can either:

Review your answers and correct any errors.

Or choose to schedule a live $99 telehealth consult for a more personalized review.

Do I have to talk to a doctor?

No. Most patients qualify through the intake form alone. However, if you prefer to speak directly with a provider, you can book a $99 consult anytime.

How soon will I know if I'm approved?

Most patients receive a decision within 24–48 hours. If approved, your prescription will be sent to the pharmacy immediately.

Is my data secure?

Yes. All information is encrypted and stored in HIPAA-compliant systems through our partner platform, PracticeQ. Your privacy and security are always our top priority.

Do I need insurance?

No. Pure Nova Health is a direct-pay model with radically transparent pricing. You pay a flat fee — no insurance needed, no hidden charges.

Will I be charged if I'm not approved?

No. Your card is stored on file, but it is only charged if your provider approves your treatment. If you are denied, your card is never charged.

Any questions?

General FAQ's