How does the intake process work?

You’ll fill out a secure intake form (5–10 minutes) directly on our website. A licensed U.S. provider will review your information. If you qualify, your prescription will be sent directly to our partner pharmacy, and your medication will be shipped to your door. If you do not qualify, your card will not be charged.

What if I'm not approved?

If you’re not approved through the intake process, your card will not be charged. You’ll see a screen where you can either:

Review your answers and correct any errors.

Or choose to schedule a live $99 telehealth consult for a more personalized review.

Do I have to talk to a doctor?

No. Most patients qualify through the intake form alone. However, if you prefer to speak directly with a provider, you can book a $99 consult anytime.

How soon will I know if I'm approved?

Most patients receive a decision within 24–48 hours. If approved, your prescription will be sent to the pharmacy immediately.

Is my data secure?

Yes. All information is encrypted and stored in HIPAA-compliant systems through our partner platform, PracticeQ. Your privacy and security are always our top priority.

Do I need insurance?

No. Pure Nova Health is a direct-pay model with radically transparent pricing. You pay a flat fee — no insurance needed, no hidden charges.

Will I be charged if I'm not approved?

No. Your card is stored on file, but it is only charged if your provider approves your treatment. If you are denied, your card is never charged.

Any questions?

General FAQ's

Have questions?

What states do you serve?

Pure Nova Health is nationwide, but GLP-1 programs are not available in Arkansas, Louisiana, Mississippi, or New Mexico. We’re working to expand availability.

Do you take insurance?

No. We offer transparent out-of-pocket pricing that stays the same at every dose. What you see is what you pay.

What medications do providers prescribe?

Providers may prescribe FDA-approved and compounded medications, including GLP-1s, peptides, hormones, and supportive therapies. Compounded medications are prepared for specific patient needs and are not reviewed or approved by the FDA. Prescription required. Results may vary.

Do prices increase with higher doses?

Yes, prices may vary with higher dose.

Do plans include prescriptions and medications?

Yes. Plans include provider review, prescription if appropriate, and free shipping. Medications are dispensed only when medically appropriate. Not all patients will qualify.

Will I be charged if I'm not approved?

No. For async patients, your card is stored but only charged if approved. The $99 consult fee is charged upfront, but prescriptions are issued only if medically appropriate.

How soon will I know if I'm approved?

Most patients receive a decision within 24-48 hours.

Pricing & Payment FAQs

How much does a telehealth consult cost?

A live video consult is a flat $99 fee. This covers a one-on-one visit with a licensed provider. Medications, if prescribed, are billed separately.

Do the prices change as my dose changes?

No. At Pure Nova Health, we believe in transparent pricing. Your treatment cost will not increase as your dose changes. What you see is what you pay.

Do your plans include prescriptions and medications?

Yes. When you are approved, your plan includes:
A provider review.

Prescription if medically appropriate.

Free pharmacy shipping. There are no hidden or additional fees.

How are payments processed?

All payments are securely processed through Stripe. Your payment method is stored securely and only charged if you are approved for treatment (async flow) or upfront for live consults.

Medications & Treatment FAQs

What medications do your providers prescribe?

Our network of U.S. licensed providers may prescribe FDA-approved and compounded medications, depending on your health profile and goals. These may include:

GLP-1 medications (Semaglutide, Tirzepatide).

Peptide therapies (BPC-157, CJC-1295, Ipamorelin, NAD+, etc.).

Hormone therapies (Testosterone, HRT, thyroid support).

Supportive medications (appetite suppressants, metabolism boosters).

Note: Compounded medications are prepared for specific patient needs and are not FDA-reviewed for safety or effectiveness. Prescription required. Results may vary.

Are compounded medications safe?

Compounded medications are created in accredited pharmacies for patients with specific needs or when shortages exist. While they are not FDA-approved, they are commonly prescribed when clinically appropriate.

Do I get to choose my medication?

Your provider will recommend the best treatment plan for you, based on your intake form or consult. You may be offered several options to fit your goals.

Do I need labs before starting?

For most treatments, labs are not required upfront. For certain therapies (e.g., hormone replacement), labs may be necessary. Your provider will let you know if labs are needed before prescribing.

How do I receive my medications?

Once prescribed, your medications are sent directly to our partner pharmacy. The pharmacy ships your medications directly to your door with free shipping.

Medications & Treatment FAQs

What medications do your providers prescribe?

Our network of U.S. licensed providers may prescribe FDA-Regulated and compounded medications, depending on your health profile and goals. These may include:

GLP-1 medications (Semaglutide, Tirzepatide).

Peptide therapies (BPC-157, CJC-1295, CJC-1295/Ipamorelin, Tesamorelin, Tesamorelin/Ipamorelin, Sermorelin, IGF-LR3, Semax, Selank, SS-31, NAD+, etc.).

Hormone therapies (Testosterone, HRT, thyroid support).

Dermatology therapies Benzocaine, Lidocaine, & Tetracaine topical cream. Lidocaine & Tetracaine topical cream.

Supportive medications (appetite suppressants, metabolism boosters).

Note: Compounded medications are prepared for specific patient needs and are not FDA-reviewed for safety or effectiveness. Prescription required. Results may vary.

Are compounded medications safe?

Compounded medications are created in accredited pharmacies for patients with specific needs or when shortages exist. While they are not FDA-approved, they are commonly prescribed when clinically appropriate.

Do I get to choose my medication?

Your provider will recommend the best treatment plan for you, based on your intake form or consult. You may be offered several options to fit your goals.

Do I need labs before starting?

For most treatments, labs are not required upfront. For certain therapies (e.g., hormone replacement), labs may be necessary. Your provider will let you know if labs are needed before prescribing.

How do I receive my medications?

Once prescribed, your medications are sent directly to our partner pharmacy. The pharmacy ships your medications directly to your door.

Experience & Support FAQs

What if I need help after I start treatment?

Pure Nova Health offers ongoing support at no cost. If you have questions, you can reach us by email or book another $99 consult if you want to speak with a provider live.

How fast will my medications arrive?

Most prescriptions are filled and shipped within 3–5 business days after approval. Shipping is always free.

Can I switch from async to a consult later?

Yes. If you start with async and want a live consult later, you can book one anytime for $99.

Can I cancel anytime?

Yes. If you start with async and want a live consult later, you can book one anytime for $99.

State & Compliance FAQs

What states do you serve?

Pure Nova Health is available nationwide.

Are your providers licensed?

Yes. Every prescription is reviewed by a licensed U.S. medical provider who practices within their scope in the state you reside.

Is this legal?

Yes. Pure Nova Health follows all state and federal telehealth regulations. Prescriptions are only issued when medically appropriate, after a provider reviews your information.